FAQ'S

How is LPH made? 

Two sisters - Emily & Daniella, hand-dye each order with love to ensure you experience your own Lil Peace of Heaven.

How long will my product take to ship?

    Shipping time & cost varies depending on the location! We want you to get your LPH apparel as soon as possible, yet all products are hand-dyed with care which can be a timely process. Tie-Dye orders take about 6-9 business days before being shipped. LPH Loungewear Sets ship in 2 business days. Shipping time depends on the preference selected at checkout. Please allow delays due to COVID-19. Holidays and postal delays can also cause shipping to take longer. Please take long weekends into consideration as well!

    Use our local pick-up option at check out to avoid shipping times or delays. Please reach out to us if your order is a gift and needed to be picked up by a certain date. In this event, please allow up to 1.5-2 weeks for Tie-Dye, to be safe. DM or email us and we will discuss if possible. We love chatting with you guys! Locations available for pickup in Toronto: Richmond Hill or Yonge & Eglinton. 

    How does sizing work?
    Our Tie-Dye items are unisex sizes and therefore have the tendency to have a relaxed/loose fit when staying true to size. To achieve an oversized look, we recommend sizing up one size.
    Our LPH Loungewear Sets are made "slim fit" so please read the size chart before placing your order. Don't hesitate to email us for any sizing questions. We can provide you with sample model photos for better reference.
    Please note size chart differentiation between Tie-Dye Sets & LPH Loungewear. Please read size charts carefully before placing your order.
    We answer quickly VIA instagram DM @lilpeaceofheaven, our website chatbox, or email at lilpeaceofheaventeam@gmail.com.

    What are your washing instructions?

    For best results, we recommend to hand-wash our Tie-Dye items individually in cold water, pea-sized amount of soap & hang dry. Since items are hand made, there is the potential that they will fade over time. Please wash items alone, and color bleeding is normal on first wash.

    LPH Loungewear should be washed with like-fabrics & colors. Hang dry. Possible pilling due to softness of fabric may occur. Treat them with the most love & care :)

    If you have any further questions please don't hesitate to reach out VIA instagram DM @lilpeaceofheaven, our website chatbox, or email at lilpeaceofheaventeam@gmail.com 

    Will my item look exactly like the photo?
    All items are uniquely dyed, and no two items look exactly the same. They should resemble the chosen photo, but may contain slight differences.

    NOTE: To ensure that both items from one set are a match, make sure to order them together. This ensures a best match for colour and pattern. Due to differences in material, shades may still vary slightly between tops and bottoms.
    What is your return policy?

    For our Tie-Dye items, since they are hand-dyed & made per order, we do not offer returns, refunds or exchanges. You have up to 1 hour to cancel your order after purchase if necessary. Please make sure that you've carefully read product description and our sizing chart before making a purchase.

    For our LPH Loungewear (Cambridge Collection) we offer store credit if the items are returned to us within 30 days of purchase. Please be advised that return shipping fees are the responsibility of the customer, unless item is proven to be damaged or faulty by us. Please contact us immediately if you have a problem with the item received so we can resolve it, and let you know the next steps. Please read our Return Policy page for a more in depth explanation. 

    Please feel free to contact us concerning orders, colors or sizing, we love to chat with you guys and help you make a decision on your perfect piece. Please use our chat box on our website, email us at lilpeaceofheaventeam@gmail.com or DM us on instagram @lilpeaceofheaven. 

    Do you ship internationally?
    We do! However, please note that shipping times may take longer depending on location.
    We also offer contactless local pickup in Toronto or Richmond Hill, available for selection at check out. 
    Out of country duties are the responsibility of the customer.

    How does local pickup work?

    To save on shipping, we offer local pickup in Toronto or Richmond Hill. At checkout, select "pick up" instead of shipping. We reach out via email and/or instagram if you follow us, to let you know when your order is ready. This is a completely contact-less service. Once you get notified that your item is ready for pickup, please notify us of a time and date that works best for you. 

    How long does a "pre-order" item take to be shipped?

    When an item is purchased as a "pre-order" item, this means that the item is currently in production and should be shipped out in about 14-16 business days after purchase. If the wait is longer, we will reach out to you ASAP! Don't hesitate to send us a message inquiring about the exact time frame for any "pre-order" items, especially if an order is needed by a specific date. 

    If you have any questions, contact customer support by instagram DM @lilpeaceofheaven, our website chatbox, or email at lilpeaceofheaventeam@gmail.com

    We respond super quickly, so don't hesitate to reach out! XOXO