Hand Made Tie-Dye Return Policy
Our hand-dyed items are made per order, therefore we do not offer returns, refunds or exchanges. You have up to 1 hour to cancel your order after purchase if necessary. Please make sure that you've carefully read product description and our sizing chart before making a purchase.
Please feel free to contact us concerning orders, colors or sizing, we love to chat with you guys and help you make a decision on your perfect piece.
LPH Loungewear (Cambridge Collection) Return Policy
It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer a store credit if the item's are returned to us within 30 days from the date of purchase. This resolution applies if;
- The item does not fit you,
- You are not satisfied with the quality,
- Or, you have simply changed your mind.
Please be advised return shipping fees are the responsibility of the customer. Under the conditions that:
- the item is worn and not in its original condition
- the item has marks or stains (including makeup)
- the item is not returned to us within 30 days from the delivery date
- the item does not have any odour (including deodorant, perfume, or body odour).
- you ordered the wrong size
Lil Peace of Heaven reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, there will NOT be a store credit placed onto the customers account.
NEED TO RETURN YOUR ORDER?
Return shipping is covered by a flat fee of $19.95 and is couriered via Canada Post. These costs are the responsibility of the customer except in cases where the item is confirmed to be faulty by our team. This is why we please ask you to email our team immediately if your items are received damaged.
Please email us at firstname.lastname@example.org to receive the pre-paid return label. We will only accept returned item(s) that have been booked using our returns portal.
All returns must be made within 30 days of order date, unless otherwise specified by one of our customer service team members.
Returns will take approximately 5 - 7 business days to process through, once received to the returns team at our warehouse.