*Candles are final sale
Hand Made Tie-Dye Return Policy
Core colors/1-tone tie-dye items are eligible for exchange or store-credit. If you are unsure if your item is eligible for exchange or store credit please reach out to us. Shipping fees are non refundable. Items in which are created using our "Design Your Own" section are final sale, since they are made uniquely for you. You have up to 1 hour to cancel your order after purchase if necessary. Please make sure that you've carefully read product description and our sizing chart before making a purchase. Please also note that Sale items are final sale.
Return shipping fees are the responsibility of the customer. Please make sure to purchase a trackable label. We are not liable for lost or damaged item while being returned to us. Items that need to be returned due to wrong size, or you simply have changed your mind, will be refunded by store credit, this does not include the original shipping fee. Items that need to be exchanged for a different size must pass quality control to be eligible.
Please email us before sending your items back so we can confirm the exchange/store credit. Please note that your return may be rejected if it does not pass our quality control first via email, and our returns team at our warehouse. The item must be unworn, the item must be free from marks or stains (including makeup), and in its original condition. If item does not pass our quality control, it is the responsibility of the customer to purchase shipping back to them. In this case, we will not be issuing a store credit, and will be holding on to the item until a return label is purchased.
Feel free to contact us concerning orders, colors or sizing, we love to chat with you guys and help you make a decision on your perfect piece.
LPH Loungewear (all non tie-dye items) Return Policy
It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer a store credit if the items are returned to us within 30 days from the date of purchase. This resolution applies if;
- The item does not fit you,
- You are not satisfied with the quality,
- Or, you have simply changed your mind.
Please be advised return shipping fees are the responsibility of the customer, except in cases where the item is confirmed to be faulty by our team.
Please note that your return may be rejected if it does not pass our quality control via email and our returns team at our warehouse. Under the conditions that:
- the item is worn and not in its original condition
- the item has marks or stains (including makeup)
- the item is not returned to us within 30 days from the delivery date
- the item does not have any odour (including deodorant, perfume, or body odour).
Lil peace of heaven reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, there will NOT be a store credit placed onto the customers account, and items will not be returned to the customer if a return label is not purchased. Please do not ship your items back to us, unless first discussed with our returns team at firstname.lastname@example.org
NEED TO RETURN YOUR ORDER?
Return shipping is covered by a flat fee of $19.95 CAD and is couriered via Canada Post. These costs are the responsibility of the customer, and might be subject to a smaller fee if location permits. Except in cases where the item is confirmed to be faulty by our team. This is why we please ask you to email our team immediately if your items are received damaged.
Please email us at email@example.com to receive your return label. We will only accept returned item(s) that have been booked using our returns system.
All returns must be made within 30 days of order date, unless otherwise specified by one of our customer service team members.
Returns will take approximately 5 - 7 business days to process through, once received to the returns team at our warehouse.
Please feel free to contact us concerning orders, colors or sizing, we love to chat with you guys and help you make a decision on your perfect piece.